9-1-1 Facts

Contact Us

For more information, please contact the Emergency Communications District (9-1-1) at (731) 423-3911.

Emergency Tips

  • Do you know when to call 911? 911 should only be used in emergency situations. An emergency is any situation that requires immediate assistance from law enforcement, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency, you should call 911.
  • Do you have your address posted in front of your residence or business? A correct address posted where it can be clearly seen from the road will expedite emergency response time if you ever dial 911. If you live in Jackson / Madison County and you do not know your correct address, please call our office at (731) 423-3911 and we will be glad to help you. The seconds saved by having a correct address posted could save your life.
  • If you have a landline phone in your home and you dial 911, your address will display on the screen and it will also provide a map with the location of your call for the dispatcher. The dispatcher will always verify the address on the screen to be certain the address you are calling from is accurate. Many people have disconnected their traditional landline phones in their home and opted to maintain only a wireless phone. Please remember when you dial 911 from a wireless phone you must give the dispatcher your exact location. Our 911 mapping system will locate where you are calling from within 300 meters, however it is best to give an exact location if possible. 300 meters can be quite a long distance when you are trying to locate someone in distress if they are unable to give you an exact address.
  • Did you know a wireless phone which has been disconnected and no longer has service still has the capability to dial 911? These phones are considered non-initialized phones. We receive several 911 calls everyday from non-initialized phones from children using these phones as toys. Please remember to remove the battery from these phones before allowing them to be used as toys so we can keep the 911 lines open for true emergencies.
  • Did you know that some wireless phones can still dial 911 even when they are locked? We receive several 911 calls from people who have placed their wireless phone in their pocket or purse. We ask that you holster your phones instead of placing them in your pocket or purse so that the 911 lines are available for true emergencies.
  • Jackson / Madison County Public Safety Answering Points (PSAP’s) are equipped to receive 911 calls from hearing impaired citizens via TDD / TTY technology.
  • Jackson / Madison County Public Safety Answering Points (PSAP’s) are equipped with Language Line. Any foreign speaking citizen can dial 911 and receive emergency assistance regardless of which language they speak. Language Line has the ability to translate approximately 140 different languages.
  • If you dial 911 from a Voice over Internet Protocol or VoIP telephone, please remember to keep your information updated when you relocate your phone to another location. If you do NOT keep your information updated, your 911 call could be directed to the wrong 911 center causing a delay of emergency services until it can be transferred to the correct location for you.
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Contact Us

For more information, please contact the Emergency Communications District at (731) 423-3911.